Question 1

What is Bagkeepr?

Accepted Answer

Bagkeepr is a luggage storage marketplace. We partner with cafés, hostels, hotels and shops across Europe so you can leave your bags somewhere vetted, close to where you already are, and explore the city hands-free.

Question 2

How does luggage storage work?

Accepted Answer

Search a city or use your current location, pick a spot, choose your dates and how many bags you have, and book. You get a reference and a QR code. Show it at the counter on arrival, the partner takes your bags, and you collect them with the same code.

Question 3

Do I need an account?

Accepted Answer

No. You can book as a guest with just a name and email. An account is only useful if you want your bookings and referral link in one place.

Question 4

Can I change my booking?

Accepted Answer

Cancel free of charge up to 24 hours before drop-off and rebook with the new dates, or contact support and we'll move it for you where the partner has capacity.

Question 5

Can I cancel?

Accepted Answer

Yes — free up to 24 hours before your drop-off time. After that, or once your bags are checked in, cancel through support.

Question 6

How much does it cost?

Accepted Answer

Each partner sets its own daily price per bag, and that price is what you see on the listing. There are no booking fees and no surprises at the counter.

Question 7

Do I pay per bag?

Accepted Answer

Yes — per bag, per day. Two bags for three days is priced as 2 × 3 × the daily rate, and the full total is shown before you confirm.

Question 8

Can I store several bags?

Accepted Answer

Yes, as long as the partner has the capacity free for your dates. The bag selector only offers what's genuinely still available.

Question 9

Can I store luggage for multiple days?

Accepted Answer

Yes. Pick your drop-off and pickup dates and the total updates automatically. Longer stays are welcome as long as the partner is open on your pickup day.

Question 10

How do I find the location?

Accepted Answer

Every booking includes the exact address, the partner's opening hours, arrival notes, and one-tap buttons that open Google Maps or Apple Maps with the real stored coordinates.

Question 11

How do I drop off my luggage?

Accepted Answer

Arrive within opening hours, show your QR code or read out your booking reference, and the partner confirms your bags are received. It takes under a minute.

Question 12

How do I collect my luggage?

Accepted Answer

Show the same code. The partner checks it against the booking, returns your bags, and marks the booking complete.

Question 13

What happens if I am late?

Accepted Answer

Your bags stay safe until the partner closes. If you can't make it before closing, the stay rolls to the next day at the same per-bag rate — message support so the partner knows.

Question 14

What happens if I lose my booking code?

Accepted Answer

Use ‘My booking’ in the menu with your reference and the email you booked with, or search your inbox for the confirmation. Support can resend it too.

Question 15

Is my luggage safe?

Accepted Answer

Bags are stored behind the counter or in a staff-only area at a real, vetted business with fixed opening hours. Every bag is tagged against your booking, and only the person with the booking code can collect it.

Question 16

What items cannot be stored?

Accepted Answer

No cash, jewellery, passports or electronics you can't replace, no perishable food, no fragile items, and nothing illegal, flammable or hazardous. Partners can refuse a bag that breaks these rules.

Question 17

Can I review a location?

Accepted Answer

Yes — once your bags have been returned and your booking is complete. Reviews are tied to a real booking, so nothing on the site is invented, and each booking can be reviewed once.

Question 18

How does the referral program work?

Accepted Answer

Share your personal link. When someone books with it and their stay is completed, your reward is credited. You can't refer yourself, and rewards are never granted before the bags have actually come back.

Question 19

What is Bagkeepr?

Accepted Answer

Bagkeepr is a luggage storage marketplace. Travellers find and book storage with you online; you provide safe space behind the counter during your normal opening hours.

Question 20

How do I become a partner?

Accepted Answer

Apply with your business details and address. We review every application manually — usually within two working days — then geocode your address and publish you once you're verified.

Question 21

What do I need to do?

Accepted Answer

Three things: store the luggage safely, be there during the opening hours you set, and hand each bag back to the customer whose code matches. That's the whole job.

Question 22

How much do I earn?

Accepted Answer

You keep 40% of everything the traveller pays for storage at your location. On a €10 booking that is €4 to you and €6 to Bagkeepr.

Question 23

How does the 40% share work?

Accepted Answer

It's calculated automatically on every booking at the moment it's made and stored on the booking itself, so your share never changes retroactively. Bagkeepr's 60% covers payments, support, marketing and the platform.

Question 24

When do I get paid?

Accepted Answer

Earnings become payable once a booking is completed — i.e. the bags have been returned. Completed earnings are gathered into a payout statement showing gross booking value, your share, and the payout status.

Question 25

How many bags can I store?

Accepted Answer

Whatever you're comfortable with. You set a bag capacity, and we never let bookings exceed it for overlapping dates.

Question 26

Can I control capacity?

Accepted Answer

Yes, at any time from your dashboard. Lowering it stops new bookings beyond the new limit; existing bookings are always honoured.

Question 27

Can I control opening hours?

Accepted Answer

Yes. Your hours are shown to travellers and used for drop-off and pickup slots, so nobody books a time you're closed.

Question 28

How do I pause my location?

Accepted Answer

Flip ‘temporarily closed’ in your dashboard. You stay listed as a business but take no new bookings until you switch it back.

Question 29

How does drop-off work?

Accepted Answer

The customer shows a QR code or reads out a booking reference. You scan or type it, see the booking and the number of bags, and confirm ‘bags received’.

Question 30

How does pickup work?

Accepted Answer

Same code, same screen. Confirm ‘bags returned’ and the booking is marked complete — that's what makes the earnings payable.

Question 31

How do QR codes work?

Accepted Answer

It's just the booking reference in visual form. If a phone is dead or the screen is cracked, typing the reference does exactly the same thing. No app, no hardware.

Question 32

How do I see bookings?

Accepted Answer

Your dashboard shows today's arrivals, today's pickups, how many bags you're currently holding, and the upcoming week — plus each booking's customer, bag count and code.

Question 33

Who handles customer support?

Accepted Answer

Bagkeepr does. Travellers contact us, not you — we only get in touch if something needs your input.

Question 34

What happens if luggage is damaged?

Accepted Answer

Tell us immediately through support and we handle the customer conversation and the claim. Travellers accept terms that forbid valuables, fragile items and perishables, which keeps exposure low.

Question 35

What items can I refuse?

Accepted Answer

Anything that breaks the storage terms: valuables, perishable food, fragile goods, oversized items you have no room for, and anything illegal or hazardous. You can always refuse a bag you're not comfortable holding.

Question 36

What happens if a customer doesn't collect their bag?

Accepted Answer

Contact support the same day. We reach the traveller, arrange a new pickup and, if the bag stays beyond the agreed period, follow the abandoned-property process in our terms.

Luggage storage, answered end to end

The short version

Booking

Pricing and payments

Drop-off and pickup

Safety

Reviews and referrals